Privacy Policy

1. Introduction

Meridique is committed to protecting the privacy and personal information of our clients, including both corporate HR contacts and individual employees using our housing services. This privacy policy explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

By using our services or providing us with your personal information, you consent to the collection and use of your information as described in this policy. If you have questions about our privacy practices, please contact us at privacy@meridiqda.

2. Information We Collect

We collect personal information necessary to provide corporate housing services. The types of information we collect include:

From Corporate Clients:

• Company name and business registration details
• Contact information for HR representatives (name, email, phone number)
• Billing and payment information
• Employee relocation requirements and preferences

From Individual Employees:

• Full name, nationality, and passport or identification details
• Contact information (email, phone number)
• Family composition and housing requirements
• Arrival and departure dates
• School enrollment information for family relocations
• Any special requirements or preferences

Automatically Collected Information:

• Website usage data through cookies and analytics tools
• IP address and browser information
• Pages visited and time spent on our website

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To identify suitable properties, arrange leases, coordinate move-in preparation, and provide ongoing housing support
• Communication: To respond to inquiries, provide updates on lease status, schedule property viewings, and coordinate maintenance requests
• Reporting: To provide monthly status reports to corporate HR contacts about active leases and upcoming renewals
• Billing: To process payments and maintain accurate financial records
• Relocation Support: To assist with school enrollment, community orientation, and other settlement services when applicable
• Service Improvement: To analyze usage patterns and improve our service offerings
• Legal Compliance: To meet regulatory requirements and respond to legal requests when necessary

4. Legal Basis for Processing

We process personal data under the following legal bases as defined by the PDPA:

• Consent: You have explicitly consented to our collection and use of your personal information for the purposes described
• Contract Performance: Processing is necessary to fulfill our service agreement with you or your employer
• Legitimate Interest: Processing is necessary for our legitimate business operations, including property management and service delivery
• Legal Obligation: Processing is required to comply with Malaysian laws and regulations

5. Data Sharing and Third Parties

We share personal information only with parties necessary to deliver our services:

Property Owners and Landlords:

We share relevant tenant information with property owners as required to complete lease agreements and maintain properties during the rental period.

Service Providers:

• Maintenance contractors for repairs and upkeep
• Housekeeping services for applicable properties
• Relocation coordinators for family integration services
• Payment processors for financial transactions

Corporate Clients:

We provide lease status updates and property information to authorized HR representatives as part of our corporate service agreements.

Legal Authorities:

We may disclose information when required by law, court order, or to protect our legal rights and interests.

6. Data Retention

We retain personal information for the following periods:

• Active Leases: Throughout the duration of the lease agreement and for six months following lease termination
• Corporate Client Records: For the duration of the business relationship and seven years thereafter for accounting and legal purposes
• Inquiry Records: Information from inquiries that do not result in service agreements is retained for one year
• Website Analytics: Aggregated and anonymized data may be retained indefinitely for statistical purposes

After the retention period expires, personal data is securely deleted or anonymized.

7. Data Protection Measures

We implement appropriate technical and organizational measures to protect personal information:

• Secure storage of physical and electronic records with restricted access
• Encryption of sensitive data during transmission and storage
• Regular security audits and updates to our systems
• Employee training on data protection practices
• Access controls limiting data access to authorized personnel only
• Secure disposal procedures for documents and electronic data

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and collect usage information. We use the following types of cookies:

• Essential Cookies: Necessary for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors use our website to improve service
• Preference Cookies: Remember your settings and choices for future visits

You can manage your cookie preferences through your browser settings or our Cookie Policy page. For more detailed information, please visit our Cookie Policy.

9. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdrawal: Withdraw your consent to data processing, subject to legal or contractual limitations
• Right to Data Portability: Request transfer of your data to another service provider where technically feasible
• Right to Limit Processing: Request that we limit how we use your personal data in certain circumstances
• Right to Lodge Complaint: File a complaint with the Personal Data Protection Department of Malaysia if you believe your rights have been violated

To exercise these rights, please contact us at privacy@meridiqda. We will respond to your request within 21 days as required by the PDPA.

10. International Data Transfers

Your personal data is primarily stored and processed within Malaysia. If we need to transfer data outside Malaysia for service purposes, we ensure appropriate safeguards are in place to protect your information in accordance with the PDPA.

11. Children's Privacy

Our services are designed for corporate relocations and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors except when necessary for family relocation services (such as school enrollment information), which is processed with parental consent.

12. Links to Third-Party Websites

Our website may contain links to external websites operated by third parties, including property listing sites, international schools, or relocation resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify affected individuals via email or through a notice on our website. The "Last Updated" date at the top of this policy indicates when changes were last made.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this privacy policy or how we handle your personal information, please contact us: